MTN Nigeria Transforms Customer Service with OpenAI Integration
MTN Nigeria has revolutionized its customer service capabilities by successfully integrating OpenAI into its Zigi Chatbot. In collaboration with Microsoft and Chatbot service provider Superbo, the telecom giant has ushered in a new era of artificial intelligence-driven customer interaction, setting a standard for the industry across Africa. Powered by ChatGPT version 3.5, the MTN Zigi…